A measure of an aspect of carrying out an activity; the CNA report distinguishes it from system effectiveness. In the article’s example, the number of closed requests describes activity without alone proving that problems were solved.
When Does a Measure of Success Become an Obstacle to It?Source cited by the articleWords that help us understand
All conceptsMeasure of Performance (MOP)
Meanings in context, with links to the articles and sources in which they appear.