Changing what improves a performance indicator without improving the purpose it represents, the subject of CNA’s report on Goodhart’s Law. The article assumes neither that this occurs in every measurement nor that every worker acts in bad faith.
When Does a Measure of Success Become an Obstacle to It?Source cited by the articleWords that help us understand
All conceptsMeasurement Manipulation
Meanings in context, with links to the articles and sources in which they appear.